1. Warranty Coverage:

  • Defects in Materials and Workmanship: The core guarantee will typically cover defects in the manufacturing of the windows and doors.
  • Specific Components: Warranties often break down coverage by component (e.g., sash, frame, hardware, insulating glass).
  • Timeframes: Different components may have different warranty periods (e.g., “lifetime” for sash and frame, 3-10 years for hardware or glass units).

2. Warranty Limitations and Exclusions:

  • Original Homeowner/Purchaser: Warranties are usually for the original purchaser and are often non-transferable upon sale of the home. Proof of ownership may be required.
  • Proper Installation: Improper installation by a third party or the homeowner can void the warranty.
  • Acts of Nature: Damages caused by fire, flood, earthquakes, hurricanes, or other “Acts of God” are typically excluded.
  • Misuse, Abuse, Vandalism, Alteration: Damage resulting from these actions will not be covered.
  • Normal Wear and Tear/Weathering: Natural surface weathering or normal aging of materials is usually not covered.
  • Consequential/Incidental Damages: The warranty will generally limit liability to the repair or replacement of the product itself, and not cover other damages (e.g., damage to other property, loss of profit, reinstallation costs).
  • Maintenance: Some warranties may specify regular maintenance requirements (e.g., cleaning and lubrication of hardware) to remain valid, especially for products installed in high-salinity or coastal environments.
  • Payment in Full: The warranty may be void if the products have not been paid for in full.

3. How to Make a Claim:

  • Contact Point: Typically, you would contact the dealer from whom the product was purchased or the contractor who installed it. If they are unknown, direct contact information for Coastal Windows, Inc. (or the specific company) might be provided.
  • Written Notification: Claims may need to be submitted in writing, promptly after discovery of the defect.
  • Proof of Purchase: You will likely need to provide proof of purchase.

4. Remedy:

  • Repair or Replacement: The sole and exclusive remedy for a valid warranty claim is usually limited to the repair or replacement of the defective product or component, at the manufacturer’s option.
  • Shipping Costs: Depending on the specific warranty, shipping costs for repaired or replaced parts may be covered by the manufacturer or be the responsibility of the homeowner.
  • Labor Costs: For some hardware or extended warranty periods, labor costs for repairs might become the homeowner’s responsibility after an initial period.

5. Governing Law:

  • Warranties often specify the state law that will govern the terms and conditions (e.g., Hawaii, Florida, New Jersey, depending on the specific Coastal Windows entity).